Senior Representative Technician, Whirlpool Tech-Line
Requisition ID:
44321
Whirlpool Corporation (NYSE:
WHR) is the world s leading kitchen and laundry appliance company, with approximately $19 billion in annual sales, 78,000 employees and 57 manufacturing and technology research centers in 2020.
The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, JennAir, Indesit and other major brand names in nearly every country throughout the world.
Whirlpool Corporation is consistently recognized by FORTUNE as one of the World s Most Admired Companies.
Our values are the driving force behind everything we do.
Integrity, Respect, Inclusion & Diversity, One Whirlpool, and Spirit of Winning propel our teams to excellence.
Get to know us and see what it's like to be part of a company that is in constant pursuit of improving life at home.
Functional Overview:
Whirlpool is looking for a quailified candiidate for the role of Senior Representative Technician, Whirlpool Tech-Line.
This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool s family of brands of major appliances.
Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives.
The Senior Representative is also responsible for cross-functional communication and collaboration to create the desired customer experience.
Job
Responsibilities:
- Reading and understanding wiring diagrams, tech sheets, and technical literature
- Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool s family of brands of major appliances
- Provide detailed information on new or emerging issues to Quality and Engineering teams
- Identify and communicate business and content gaps for continuous improvement efforts
- Work for extended periods of time at a desk
- Converse using a headset.
A headset will be provided to you.
- Learn through direct instruction and self-study
- Handle company confidential information
- Schedules may include a set shift between the hours of 8 am - 8 pm in your own time zone
- You can work this job remotely from anywhere in the US
Minimum Requirements:
- High School Diploma or GED
- 1
years of experience in Electrical and Mechanical Operations
Preferred Requirements:
- Some experience with installation, diagnostics, or repairs of Major Appliances
- Trade School or Associates Degree in Mechanical, Electrical, or Automotive Engineering
- Excellent communication (oral and written) and organizational skills
- A basic understanding of how to leverage numerous and different technologies
- Customer Service Experience and/or Call Center Operations
- Knowledge of continuous improvement and/or lean principles
- Bilingual Canadian French and English
RSRWH
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers.
Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
At Whirlpool Corporation, we value and celebrate diversity.
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
Estimated Salary: $20 to $28 per hour based on qualifications.
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