Warranty Technician
Job Description Support the definition of the methods and procedures for effective warranty part analysiso Carry out warranty part analysis in accordance with the Warranty Management Process and aligned with GKN and customer requirementso Assist in the analysis of customer warranty data and key performance indicators (KPI's)Maintain and utilize warranty database (GRAD or others) o Perform warranty parts return investigation and support root cause and liability analysiso Based on warranty data and part analysis, escalate any reliability risk predictions to the engineero Assist in the timely reporting of the part return investigation resultsRetain appropriate documented information and warranty parts as evidence of the analysiso Coordinate documentation of warranty data for customer based warranty systems o Support Quality and Engineering functions by performing tasks that enable data collection for Supplier Change Requests/PPAP Submissions o Participate in technical discussions with customers and suppliers o Contribute to warranty improvement roadmaps to meet customer and business objectiveso Organize and present data to the management team to support decision making o Ensure the respective warranty area meets Safety and 5S Guidelines o Undertake training for changes in technology and quality requirementso Responsible for communication and enforcement of Environmental, Health, Safety and Quality policies and procedures Product Safety Responsibilities o Adhere to the GKN Product Safety Policy and Product Safety Procedureo Immediately report PPSI (Potential Product Safety and Integrity) concerns to the Quality Manager in production or the Chief Engineer in development.
Recommended Skills Business Planning Data Collection Databases Decision Making Management Process Reliability Estimated Salary: $20 to $28 per hour based on qualifications.
Recommended Skills Business Planning Data Collection Databases Decision Making Management Process Reliability Estimated Salary: $20 to $28 per hour based on qualifications.
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